Home » Firmware, Headline, N97, Nokia 5800, Tutorials

How To Change The Product Code On A N97 & Nokia 5800

By - Vaibhav Sharma On 2 July 2009 46 Comments

Following on from my previous post about the Nemesis Service Suite (NSS) update which brings compatibility with the latest Nokia devices including S60 5th Edition and Windows 7 is this brief tutorial which explains how to change the product code on a Nokia device in order to update the firmware.

This tutorial should be valid for all Nokia devices and not just the N97, which I have used to demo the procedure. In order to get started, all you need is:

  • A Windows machine.
  • A copy of the NSS Suite which you can get here, or use this direct link.
  • A USB cable to connect the phone to the computer.
  • The device itself.

HOW TO CHANGE THE PRODUCT CODE

  • Simply connect your device to the computer in the ‘PC Suite’ mode.
  • Install (use the default configuration, i.e. just keep clicking next during installation) and fire up NSS. You should see the following screen.

How To Change The Product Code On A N97 & 5800

  • Simply click the lens as shown in the picture above.

How To Change The Product Code On A N97 & 5800

  • You will see the above screen, next click on ‘Phone Info’ situated next to the top left corner.

How To Change The Product Code On A N97 & 5800

  • In the ‘Phone Info’ screen, click ‘Read’ to bring up your current product code, HW version etc.

How To Change The Product Code On A N97 & 5800

  • Next simply click ‘Enable’ next to the product code.

How To Change The Product Code On A N97 & 5800

  • Fill in the desired product code, I have used a fictitious ‘111111′. Please make sure you fill in the right product code e.g. filling in a NAM product code when your device is a Euro model can cause serious damage when you update. Now press ‘Write’.
  • Nothing will appear to have happened, but your product code would have been changed. To verify hit ‘Read’ once again.
  • That’s it. You have now changed your product code and can fire up the Nokia Software Updater to get the latest firmware.

Please note that I or The Symbian Blog will not be responsible for any damage or liability that results from the above procedure. Please do so at your own risk. Happy updating! If you are wondering about the advantages or disadvantages of updating, look this post up.

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46 Comments »

  • julien Fourgeaud said:

    DO NOT CHANGE THE PRODUCT CODE ON N97 OR 5800.
    You will brick your device at next update!!
    The baseband is different between US/China/ROW and it will break.
    You will void your warranty and service point will not service your device.

    If the issue is lack of firmware update, please reach out to a Nokia representative in your country and discuss the matter with him.
    If it is an operator issue, then discuss with your operator, you are a customer and you are entitled to proper service.

    These are the only way to fix problems on the long run.

    Cheers,
    Julien Fourgeaud

    # 2 July 2009 at 12:34 pm
  • Barry J said:

    Hello:

    Thanks for the tutorial. I have followed the instructions but when I click on “Read” I get “Reading values… Error!”

    Do you have any advise?

    Barry

    # 12 August 2009 at 3:11 am
  • Vaibhav Sharma (author) said:

    You could try reinstalling the application or trying on another PC. Haven’t experienced such a thing before.

    # 13 August 2009 at 1:10 am
  • Gerbrandt said:

    Can you change the product code upgrade and then change the product code back to what it is?

    # 31 August 2009 at 1:29 pm
  • N97 on t-mobile in the UK? - Page 8 said:

    [...] my N95 a couple of years ago, as I dont think NSS supported Vista, back then? I used this guide: How To Change The Product Code On A N97 & Nokia 5800 | The Symbian Blog Really liking the data protector, too…so much easier than backing it all up and then [...]

    # 15 September 2009 at 9:15 pm
  • Bjorn said:

    I also get the error: “Reading values… Error!”
    The 2 last lines reads as follows:
    –>Please copy the loaders first!
    ->Products Dir(‘products’)…….Not Found.

    # 16 September 2009 at 3:13 pm
  • Wichor1 said:

    Bjorn; these last two lines don’t have anything to do. I also thought that this is the reason I got the error message but it wasn’t.

    This what I Have done and I hope it will work for u as well

    I instaled Nokia PC Suite and conetced my phone. Than I instaled Nokia Updater and NSS. After that I uninstalled Nokia PC Suite and connected my phone. Started NSS and clicked scan… stared working after f*%#ing hours of trying.

    # 2 October 2009 at 11:16 pm
  • Kurroe said:

    I used to get the same error, Bjorn.

    Make sure you have OVI Suite closed down, as well as any other nokia app you may have running in the background. That’s all you need to do in order to stop receiving such an error.

    Salutes from Mexico!.

    # 12 October 2009 at 12:11 am
  • Walt said:

    I have succesfully changed my product code according to NSS Suite. When “reading” the product code it tells me it is the new product code.

    But when i use Nokia Ovi Suite to try to update the firmware it gives me the updates for my old (branded) firmware! Any ideas? I am using Vista and Ovi Suite 2. When I try the over the air firmware update I get “no firmware available” – which is correct at this time…

    # 12 October 2009 at 9:02 pm
  • jaycee said:

    I have succesfully changed my product code according to NSS Suite

    thankz…

    # 19 October 2009 at 9:03 am
  • Eunice said:

    How do you know what to change your product code to?

    # 21 October 2009 at 8:55 pm
  • Blood said:

    if you encouter reading values error just disconnect your device and reconnect it again then “read”…it works for me

    # 24 October 2009 at 8:57 am
  • Francois Botha said:

    It seems you are promoting software with trojans.

    Trend Antivirus gives this:

    Reading virus pattern from C:\Program Files\Trend Micro\OfficeScan Client\lpt$vp
    n.581(658100) (2009/10/27) (658100)

    Scanning Memory PASS.
    Scanning partition sector of disk C:
    Scanning boot sector of disk C:
    Scanning NSS103815.exe->Found Virus [PAK_Generic.009]

    # 28 October 2009 at 8:50 pm
  • lsss said:

    Yayyy done, thanks a lot for the help

    # 29 October 2009 at 10:17 am
  • ibo said:

    please help me i dont know what product code to do i live in europe rm 505 but i dnt know what product code gets the updates

    # 30 October 2009 at 6:11 pm
  • ibo said:

    WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO I UPDATED MY FIRMWARE !!!!! DO WHAT THE TUTORIAL SAYS AND IF YOU WANT PRODUCT CODES GO TO http://www.nokiausers.net/forum/nokia-n97/27726-n97-product-codes.html THANKYOU THANKYOU THANKYOU!!!

    # 30 October 2009 at 6:23 pm
  • ish said:

    hi just wondering about what “Gerbrandt” can you change it back to the original code?

    thanks

    # 31 October 2009 at 1:22 am
  • jaideep singh said:

    Hi

    well let me tell every one the person who wrote this guide is STAR. I have update version on my n97. THANK YOU VERY MUCH…

    # 31 October 2009 at 6:15 am
  • Ewan said:

    I successfully managed to get the new firmware on my phone, YAY- or is it a curse? it initially seemed i had bricked my spankin new singing and dancing phone, but it came to life as planned, i connected it to ovi suite and updated, that too went great, however, my phone now runs out of memory, and resets, i am on 3g uk, and obviously none of the contet runs, the gps now reports internet use is disabled.

    i dont know if its to do with the settings for 3, but it refuses to read my sim contacts as well now. would it be worth changing the prod code back to origional?

    # 6 November 2009 at 1:32 am
  • 3DG Mobile said:

    [...] [...]

    # 9 November 2009 at 2:36 am
  • Patryk UK said:

    To every one with “Read Error”
    -close NSS
    -change USB port(socket)
    Works for me perfectly.

    # 11 November 2009 at 2:54 pm
  • shanu said:

    Hi vaibhav
    I also facing the read values error….help to solve this problem…

    # 16 November 2009 at 1:40 pm
  • kdvogel said:

    Guys, I was having the same value issues with NSS and it wouldn’t read my device. I downloaded Nokia PC Suite, connected my E71x, and then launched NSS with PC Suite open. This worked and it read my device sucessfully which allowed me to change my product number.

    # 21 November 2009 at 8:30 pm
  • Josh said:

    Hey, thanks for this guide, worked great with my 5800. I had product code 0581336 H3G AU B, which restricted me to firmware v21 for too long now.
    Upgraded to the latest now, i hope it doesn’t have as many issues.

    I had no problems with using NSS (on Windows XP MCE), no connection error, and no problem updating the firmware using NSU.

    # 8 December 2009 at 1:16 am
  • Don said:

    I changed the product code of my 5320 xprs music . But still nsu says I am having the latest fw. I checked the can i update page with the product code. It is showing a later fw version 5.16. So what else needs to be done?

    # 4 January 2010 at 11:02 am
  • Jojo said:

    Successful prod code changed.
    Thanks for the tutorial…
    Currently updating to new FW…

    # 15 January 2010 at 11:41 am
  • ndrw said:

    it works for me… after messing around for the whole day, finally found a reliable one… Thx for the great tutorial

    # 18 January 2010 at 3:54 pm
  • arg0 said:

    Worked great on my Nokia 5800 which was stuck with firmware v30. After changing the product code to an Euro2 model I could upgrade to v40. Much kudos!

    # 19 January 2010 at 4:05 pm
  • Radu said:

    PLssss help i am using windows 7 and i always have this problem:i click scan and it says error.What should i do???

    # 21 January 2010 at 6:31 pm
  • Radu said:

    Also when i click read it says error!HEELp please!

    # 21 January 2010 at 6:34 pm
  • Petar Ninov said:

    In the bigening i had problems with the detecting of my phone … It was saying something like READING ERROR :) I have shut down all kind of apliccations related with NOKIA as ( Nokia OVI , Nokia Software Updater etc.) … I have pluged and unpluged the USB kable a few times and everything started working :) Thank you about the tuotorial …
    I have N97 and i changed the product key … Now i am starting with the change of the SOFTWARE …

    # 23 January 2010 at 5:14 am
  • alin said:

    Man, you are the best….this was the best way to update my phone to the last firm.
    Thanks

    # 23 January 2010 at 7:49 pm
  • djgfree said:

    Hi, I have 5800XM, a NAM model, type RM428. The V40 firmware is not available for my product code. I do have the NSS and a list of product codes which I can change to but I’m wondering which one to use because of the threat of bricking the device and voiding my warrantee. I wanted to know If anyone with my same type and model has successfully tried this, and if so, which product code did you use?

    # 26 January 2010 at 8:27 pm
  • Fred said:

    Fantastic guide. Worked perfectly :)

    # 1 February 2010 at 1:21 am
  • twig44 said:

    Can i do this while the phone is charging

    # 1 February 2010 at 11:28 pm
  • Bombie said:

    I changed the product code on my nokia 5800 xm successfully but afterwards,NSU was not able to recognize my device.any help??

    # 9 February 2010 at 4:31 am
  • Elorum said:

    If Nokia M Server was running on your Task Manager… close it ’cause NSS will not work and will appear the message Scan ERROR

    # 13 February 2010 at 7:00 pm
  • MK_TUD said:

    I have successfully changed the product code on my n97 to various codes that should be eligible for an upgrade.
    However, NSU fails to update beyond v12.xy. Is there anything else that should be changed ?

    # 24 February 2010 at 1:30 pm
  • Martin said:

    Uhhhmn… well guys… try updating ur Nokia Software Updater…
    I tried it..and… It worked…!

    # 25 February 2010 at 4:52 pm
  • Martin said:

    Well… Don’t try or don’t change ur product code… it may cause more problems 2 ur 5800…

    # 25 February 2010 at 4:54 pm
  • badboy6754 said:

    http://www.youtube.com/watch?v=Dy5AnoQdFqM

    # 2 March 2010 at 9:38 pm
  • fuzzyhaze said:

    Phone: Nokia N97 Mini firmware 10.0.020.

    Installed NSS and ran after exiting all other Nokia programs.
    Successfully found the phone and read the details.

    Managed to change the Product Code without any problems. Could not find any new updates until I rebooted the phone. I Used Nokia Software Updater and then found new firmware 11.0.045.

    Installed and updated, Yay, no-more Network Branding on my phone.

    Many thanks.

    # 3 March 2010 at 3:59 am
  • Josh said:

    I have the newest firmware already installed (11.0.045). I changed the product code. After restarting the phone, and the PC, I used nss to do a software update search.

    There were no newer firmware so the only option I have was “reinstall”. The reinstall failed with the following message along the line of “cannot downgrade” and ‘no R&D certificate”.

    Wondering if anyone have this error?
    My phone were branded with vodafone.

    # 3 March 2010 at 12:40 pm
  • immortal said:

    IF you get ERROR WHILE SCANNING……
    IF you get ERROR WHILE SCANNING……
    IF you get ERROR WHILE SCANNING……
    IF you get ERROR WHILE SCANNING……
    IF you get ERROR WHILE SCANNING……

    Unplug the phone from cable
    reconnect it
    click scan

    worked for me

    # 6 March 2010 at 12:02 am
  • Neverknows said:

    Thx alot for your guide dude!! It works for my 5800XM. i’ve upgraded my firmware to v40. COOL

    # 12 March 2010 at 1:49 pm
  • Clive said:

    I had the error when reading, loaded up Nokia Suite at same time & resolved the issue.

    # 20 March 2010 at 1:18 am

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