Nokia is a great company who listens to its customers, granted! But it appears as if the people who are listening are only part of the R&D team. Making and selling the phone is just one part of the deal, after sales service is a big factor in consumer satisfaction and sadly here is where there seem to be a few holes which need to be plugged immediately.  
I recently got a mail from SV from over at S6ty.com, about a series that he’s running called Nokia Care Nightmares trying to get feedback from people all around the globe who …

Nokia had way back in June announced that it was planning a huge reorganisation beginning January 1st 2008, a date that’s now less than a month away. With Nokia World now over, Steve from over at AAS has been pondering how the company is going to integrate the Mobile Phones, Multimedia (i.e. Nseries) and Enterprise (i.e. Eseries) divisions in a workable fashion and what would he do if he was at the helm. I’ve added a few things I’d like to see happening.